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Most orders ship out within 1-2 business days. However, during the holiday season or promotional periods, we may experience a slightly prolonged fulfillment window. We will work our hardest to get orders out as soon as we possibly can. When your order ships, you’ll get a notification with tracking.

When your order ships, we send an automated shipping notification that includes the tracking number and tracking link. If you created an account at checkout, you can also see your order status in your account by clicking My Account at the top of this page.

Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as “delivered”, but you haven’t received it, be sure to check with your neighbors or other members of your household. We’ve seen it take up to 2 days for a package to arrive that showed it was already delivered.

The package may have been delivered to a secure location if you were not available at the time of delivery.

If you still can’t locate it, send us a note at hello@jcgrooming.com and we’ll be happy to help.

Orders may be modified or canceled before they have been shipped. Once they have shipped, we cannot change order details or cancel them. 

If your order has not shipped, please contact us at hello@jcgrooming.com to make changes.

Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please email us at hello@jcgrooming.com. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return. 

Detailed Return & Exchange policy.

Beard Oil

Apply 2-6 drops into the palms of your hands, rub together and generously apply throughout your beard. Follow up with a beard brush or beard comb to distribute fully to the roots and massage into your skin.

Beard Balm

With the back of your fingernail, scoop out a pea-sized amount, rub between your palms, and generously apply throughout your beard from the roots to the tips. Follow up with a beard brush or beard comb to distribute evenly and massage into your skin.

Beard Butter

With the back of your fingernail, scoop out a pea-sized amount, rub between your palms, and generously apply throughout your beard from the roots to the tips. Follow up with a beard brush or beard comb to distribute evenly and massage into your skin.

Sometimes in shipment, a balm or butter can melt and re-solidify, causing it to have a gritty texture and be difficult to use. To fix a gritty balm or butter, simply melt it in the microwave in 10 second increments until it is just liquified. Then, give it a stir and pop it in the fridge to re-solidify quickly.

If you input the incorrect address at checkout, the best thing to do is call USPS customer support to update the address with them before the item arrives. If the package is returned to us, we will have to ask you to cover the shipping for the replacement order.

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Company Details

Our Hours

9:00 AM – 5.00 PM
Monday – Friday

Location

12302 Oak Creek Ln #1003
Fairfax, VA 22033

Contact Us

Text: (571) 748-5986 
Email: hello@jcgrooming.com