Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please email us at hello@jcgrooming.com. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return. 

Detailed Return & Exchange policy.

Beard Oil

Apply 2-6 drops into the palms of your hands, rub together and generously apply throughout your beard. Follow up with a beard brush or beard comb to distribute fully to the roots and massage into your skin.

Beard Balm

With the back of your fingernail, scoop out a pea-sized amount, rub between your palms, and generously apply throughout your beard from the roots to the tips. Follow up with a beard brush or beard comb to distribute evenly and massage into your skin.

Beard Butter

With the back of your fingernail, scoop out a pea-sized amount, rub between your palms, and generously apply throughout your beard from the roots to the tips. Follow up with a beard brush or beard comb to distribute evenly and massage into your skin.

Sometimes in shipment, a balm or butter can melt and re-solidify, causing it to have a gritty texture and be difficult to use. To fix a gritty balm or butter, simply melt it in the microwave in 10 second increments until it is just liquified. Then, give it a stir and pop it in the fridge to re-solidify quickly.

If you input the incorrect address at checkout, the best thing to do is call USPS customer support to update the address with them before the item arrives. If the package is returned to us, we will have to ask you to cover the shipping for the replacement order.